- Definitions used in this policy
- Data protection principles we follow
- What rights do you have over your personal data?
- What personal data do we collect about you?
- Comment utilisons-nous vos données personnelles ?
- Who else has access to your personal data?
- How do we secure your data? Personal data?
- Information about cookies
– any information relating to an identified or identifiable natural person.
– any operation or set of operations that is performed on personal data or on sets of personal data.
– a natural person whose personal data is being processed.
– A natural person under the age of 16.
(capitalized or not) – The CALA site
Principles of data protection
We are committed to respecting the following data protection principles:
- The processing is legal, fair, transparent. Our processing activities have legitimate reasons. We always consider your rights before processing personal data. We will provide you with processing information upon request.
- Processing is limited to purpose. Our processing activities correspond to the purpose for which the personal data was collected.
- The processing is carried out with a minimum of data. We only collect and process the minimum amount of personal data required for any purpose.
- Processing is limited with a period of time. We will not keep your personal data longer than necessary.
- We will do our best to ensure the accuracy of the data.
- We will do our best to ensure data integrity and confidentiality.
Data subject rights
The data subject has the following rights:
- Right to information – meaning you need to know if your personal data is being processed; what data is collected, where it comes from, why and by whom it is processed.
- Right of access – meaning you have the right to access data collected from / about you. This includes your right to request and obtain a copy of your personal data collected.
- Right to rectification – meaning you have the right to request rectification or erasure of your personal data that is inaccurate or incomplete.
- Right to erasure – meaning that in certain circumstances you can request that your personal data be erased from our records.
- Right to restrict processing – meaning that certain conditions apply, you have the right to restrict the processing of your personal data.
- Right to object to processing – which in some cases means you have the right to object to the processing of your personal data.
- Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not be subject to a decision based solely on automated processing. You can exercise this right whenever there is a result of profiling that produces legal effects concerning or significantly affecting you.
- Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if feasible, as a direct transfer from one processor to another.
- Right to lodge a complaint – in the event that we deny your request under the rights of access, we will provide you with the reason. If you are not satisfied with the handling of your request, please contact us.
- Right to supervisory authority help – meaning you have the right to supervisory authority help and the right to other legal remedies such as a claim for damages.
- Right to withdraw your consent – you have the right to withdraw any consent given for the processing of your personal data.
Data we collect
Information you provided to us
This may be your email address, your name, your home address, etc., mainly information necessary to deliver a service to you or to improve your customer experience with us.
Information Automatically Collected About You
This includes information stored automatically by cookies and other session tools. For example, your IP address, your requests for quotes or contact etc …
This information is used to improve your customer experience. When you use our services or view content on our website, your activities may be logged.
Information from our partners
We collect information from our trusted partners with confirmation that they have a legal reason to share that information with us.
This is either information that you have provided to them directly or that they have collected about you for other legal reasons.
See the list of our partners here
We may collect information about you that is publicly available.
How do we use your personal data?
We use your personal data for:
- Provide our service to you. This includes, for example, registering your account, providing you with other products and services that you have requested and communicating with you in relation to those products and services, communicating and interacting with you; and notify you of changes to the services.
- Fulfill a legal or contractual obligation.
We use your personal data for legitimate reasons and / or with your consent. Due to the conclusion of a contract or the fulfillment of contractual obligations, we process your personal data for the following purposes:
On the basis of a legitimate interest, we process your personal data for the following purposes:
- To identify you.
- Provide service to you.
- To send you personalized offers * (from us and / or our carefully selected partners).
- Administer and analyze our customer base (browsing behavior and history) in order to improve the quality, variety and availability of the services offered and provided.
- Conduct questionnaires on customer satisfaction.
Until you have informed us otherwise, we consider offering you services similar or identical to your browsing behavioral history to be our legitimate interest. With your consent, we process your personal data for the following purposes:
- Send you newsletters and campaign offers (from us and / or our carefully selected partners).
We process your personal data in order to fulfill the obligations arising from the law and / or use your personal data for the options provided by law. We reserve the right to anonymize the personal data collected and to use this data. We will only use data outside the scope of this policy if it is anonymized. We save your information collected about you for as long as necessary for legal obligations.
We may process your personal data for other purposes which are not mentioned here, but which are compatible with the original purpose for which the data was collected.To do this, we will ensure that:
- The link between the purposes, the context and the nature of the personal data is suitable for further processing.
- The further processing does not harm your interests.
- There is an appropriate safeguard for the processing.
We will notify you of any further processing and purposes.
Who else can access yourpersonal data?
We do not share your personal data with strangers. In some cases, personal data about you is provided to our trusted partners in order to enable us to provide the service to you or improve your customer experience.Our business partners:Connected third parties: Google
We only work with processing partners who are able to ensure an adequate level of protection of your personal data. We disclose your personal data to third parties or administrations when we are legally required to do so. We may disclose your personal data to third parties if you have consented to it or if there are other legal grounds.
How do we secure your data? Personal data?
We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We monitor our systems for possible vulnerabilities and attacks. Even though we do our best, we cannot guarantee information security. However, we are committed to informing the relevant authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist authorities in the event of a breach. If you have an account with us, please be aware that you must keep your username and password secret.
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Cookies and other technologies we use
- Necessary cookies: these cookies are necessary for you to be able to use certain important features on our website, such as login. These cookies do not collect any personal information.
- Preferences Cookies: These cookies provide features that make using our service more convenient and allow more personalized features to be offered. For example, they can remember your name and email address in comment forms. So you don’t need to re-enter this information the next time you comment.
- Analytical cookies: these cookies are used to track the use and performance of our website and services.
You can delete cookies stored on your computer through your browser settings. You can also control certain third-party cookies by using a privacyenhancing platform
, such asoptout.aboutads.info
. For more information on cookies, visit allaboutcookies.org
. If you would like to opt out of tracking by Google Analytics, see the Google Analytics opt-out page.Supervisory authority
National Commission for Informatics and Liberties – CNIL 8 rue Vivienne, CS 30223 F-75002 Paris, Cedex 02 Fax +33 1 53 73 22 00 Website: CNIL
Telephone: +33 1 53 73 22 22